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In addition to the readings listed for each lecture, students may also want to refer to: Munter, Mary. Guide to Managerial Communication: Effective Business Writing and Speaking. Prentice Hall, 2002. ISBN: 0130462162.
| 1 | Introduction to the Course, and to Interactive Communication
Exercises in Listening and Nonverbal Communication
Using Listening and Informal Speaking Skills in One-to-one Interactive Situations | | | 2 | Communication Styles
Interpersonal Attitude Survey | Hattersley, Michael, and Linda J. McJannet. "Giving and Receiving Feedback." In Management Communication: Principles and Practice. McGraw-Hill, 1996: 143-8. ISBN: 0070270414.
Barnes, Louis B. "Managing Interpersonal Feedback." Boston, MA: Harvard Business School, 1989. Note No. 9-483-027. | | 3 | Discuss Individual and Team Projects
Discuss and Practice 5-min Persuasive Presentation with Q & A | Cialdini, Robert. "Harnessing the Science of Persuasion." Harvard Business Review (October 2001). Reprint No. R0109D. | | 4 | Persuasive Presentations with Q & A | | | 5 | Persuasive Presentations with Q & A (cont.) | | | 6 | Handling Hostility | Hamlin, Sonya B. "Handling Difficult Questions and Questioners." In How to Talk So People Listen: The Real Key to Job Success. HarperTrade, 1989. ISBN: 0060915730. | | 7 | Running Meetings | Munter, Mary. "Consult/Join Meetings." In Guide to Managerial Communication: Effective Business Writing and Speaking . 4th ed. Prentice Hall, 1997: 95-101. ISBN: 0130133817.
Ancona, Deborah, et. al. "Team Decision Making." Module 5 in Managing for the Future: Organizational Behavior and Processes. 2nd ed. South-Western, 1999: 16-24. ISBN: 0538875461. | | 8 | Presentations to Hostile Audience | | | 9 | Presentations to Hostile Audience (cont.) | | | 10 | Group Decision Making | Schein, Edgar. "The Process of Building and Maintaining a Group." Chapter 4 in Process Consultation . Addison-Wesley, 1988: 40-9. ISBN: 0201067366.
Ancona, Deborah, et. al. "Team Process Observation Guide," and "Team Decision Making." Module 5 in Managing for the Future: Organizational Behavior and Processes . 2nd ed. South-Western, 1999: 6-24. ISBN: 0538875461. | | 11 | Group Decision Making and Active Listening | | | 12 | Intercultural Communication
Case Discussion based on Negotiation: Lost in Taiwan | | | 13 | Intercultural Communication (cont.)
Case Discussion Based on In the Shadow of the City | Donnellon, Anne, et. al. In the Shadow of the City. Boston, MA: Harvard Business School, 1991. Case No. 9-490-093. | | 14-21 | Team-led Classes | | | 22 | Working with the Media | | | 23 | Final Individual Presentations | | | 24 | Final Individual Presentations (cont.) | | | 25 | Class Wrap-up | |
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