Job No. 154337
- Job Title:
- IT Services Desk Assistant
- Employer:
-
Shepherd University
- Location:
-
SHEPHERDSTOWN , WV
- Posting Date:
- 05-Dec-2024
- Description:
-
Job Summary/Basic Function
This position is at the IT Services Desk Duties:
- Answering phone calls and assisting the caller
- Assisting walk-up users Helping the full-time and part-time staff
- Troubleshooting hardware, software and network issues
- Running malicious software detection programs (viruses, malware)
- Installing OS updates
- Assisting users with retrieving/changing account information
This can be a stressful area at times, but is a good learning environment for those wanting to work in the computer or customer service fields.
Minimum Qualifications
- Able to grasp new skills and concepts quickly.
- Ability to work alone some times, but must be able to communicate well with team members
- Self motivated
- Ability to effectively handle users under much stress
- Must be enrolled fall/spring 2024-2025
Preferred Qualifications
- Federal Work Study Eligible students preferred.
- Contact information:
- Shepherd University
- SHEPHERDSTOWN, WV 25443
- United States
- Employer's Website:
-
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